ConnectedSolutions FAQ

• Cape Light Compact’s voluntary demand response program is designed to reward you for reducing your electricity use during periods of high demand, while helping the environment and efficiency of the electricity grid.

• Participants agree to brief, limited adjustments of their thermostats during peak electric demand periods from June 1 through September 30. There are typically 15 peak events every summer. Peak demand periods for adjustments typically occur on especially hot days.

• Cape Light Compact residential electricity customers who have installed a qualifying connected thermostat controlling their central air conditioning system are eligible.

• Participants will receive a $50 virtual prepaid Mastercard® per device after being accepted into the program and a $20 Prepaid Mastercard per device at the end of each summer season for participating.

The program:

• Supports Massachusetts’ energy reduction initiatives.

• Helps support efficiency of the electric system by reducing peak demand.

To be eligible to enroll, you must meet the following qualifications:

• You are a residential or small business electric customer on Cape Cod or Martha’s Vineyard with an active Eversource account.

• You have an installed, eligible internet-connected thermostat.

• You use your thermostat to control your central air conditioning.

Participants will receive a $50 Prepaid Mastercard per thermostat after being accepted into the program.

You will receive an email with your $50 Prepaid Mastercard for being accepted into ConnectedSolutions within four to six weeks of being accepted into the program.

You will receive an email with your $20 Prepaid Mastercard at the end of the summer season for participating as long as you are accepted into the program before August 15th of that season.

You can find the program terms and conditions for all thermostat providers below:

Visit thermostatrewards.com/capelightcompact. Confirm your eligibility for ConnectedSolutions by answering these three questions:

1. Are you a residential or small business electric customer located on Cape Cod or Martha’s Vineyard with an active Eversource account?

2. Do you use your thermostat to control your central air conditioning?

3. Will you allow Cape Light Compact to make short, low impact thermostat adjustments on high energy usage days?

If you answer yes to these three questions, please choose whether you have a thermostat to enroll in ConnectedSolutions or if you would like to purchase one.

• If you have an existing thermostat, please select your thermostat among the eligible models.

• If you do not have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated your new thermostat, come back to enroll it in ConnectedSolutions.

• Click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

Once your eligibility is confirmed by Cape Light Compact, you will be enrolled in the program. Customers will receive a confirmation email and a separate email with the Prepaid Mastercard following successful enrollment.

• All thermostat providers offer notifications in the web or mobile app for the thermostat. You may need to adjust your phone or app’s settings to ensure you are receiving event notifications.

• With the exception of Alarm.com and Vivint thermostats, your thermostat will also indicate an event is occurring on the device’s display

• Email notification is only available through certain providers, and the Compact may opt to not provide notification prior to an event. In-app notifications will be the primary means of notifying customers of events for which the Compact elects to provide notification.

• At the start of a peak energy event, your thermostat will be automatically adjusted up to 4 degrees above its current temperature setting.

• The adjustment will typically last no more than 3 hours, and will occur between 3 p.m. and 8 p.m.

• Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.

• In some cases, your thermostat may be adjusted down 3 degrees from its current set point prior to an adjustment event to precool your home or business.

• You can opt out of an event at any time from your mobile device, web browser, or thermostat. When you opt-out of the precool, you are also opting out of the temperature adjustment.

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason. Your participation is voluntary and you will retain control of your thermostat.

• Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

• Please be aware if you participate in fewer than 25% of the event hours during a season, Cape Light Compact may unenroll you from the program. You will not be considered to be participating in a program event if you opted out, your device was offline or was not in cooling mode at the time of the program event.

Send an email to capelightcompact@energyhub.com requesting to end your participation in ConnectedSolutions. Unenrolling from the program will end your participation for all of your enrolled thermostats.

You can reach out to capelightcompact@energyhub.com.