Smart Cycle FAQ

• When summer temperatures climb, demand for electricity increases. The Smart Cycle program is designed to help reduce high electricity—or peak—demand. Reducing peak demand can help control costs for all customers long term.

• Participants agree to brief, limited adjustments of their thermostats during peak electric demand periods from June 1 through September 30. Enrolled customers can anticipate at least one adjustment and a maximum of 15 adjustments per summer. Peak demand periods for adjustments typically occur on especially hot days. Adjustments will not occur on weekends or holidays.

• Participants will receive a $75 one-time bill credit after being accepted into the program and an additional $5 bill credit per device during the months of June through September for staying enrolled in the program.

To be eligible to enroll, you must:

• Be a CenterPoint Energy residential electric customer.

• Use an eligible internet-connected thermostat for cooling.

Participants will receive a one-time $75 bill credit after being accepted into the program.

You will receive your $75 bill credit within 4 to 6 weeks of being accepted into the Smart Cycle program.

You will receive an additional $5 bill credit per device during the months of June through September for staying enrolled in the program.

You can find the program terms and conditions for all thermostat providers below:

Visit www.thermostatrewards.com/centerpoint-in

Confirm your eligibility for the Smart Cycle program by answering these three questions

1. Are you a CenterPoint Energy residential electric customer?

2. Do you use an eligible, internet-connected thermostat to control your central air conditioning?

3. Will you allow CenterPoint Energy to make short, low-impact thermostat adjustments on high energy usage days?

If you answer yes to these three questions, please choose whether you have a thermostat to enroll in the Smart Cycle program.

• If you have an existing thermostat, please select your thermostat among the eligible models.

• Click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

Once your eligibility is confirmed by CenterPoint Energy, you will be enrolled in the program. You will receive notification on your eligibility status in your account registered email.

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to four degrees above the current temperature.

• The adjustment will typically last no more than four hours on non-holiday weekdays and will occur between 1 p.m. and 6 p.m.

• Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.

• In some cases, your thermostat may be adjusted down 3 degrees prior to an adjustment event to precool your home.

• You can opt out of an event at any time from your mobile device, web browser or thermostat. You can also opt out simply by adjusting the temperature. When you opt-out of the precool, you also are opting out of the temperature adjustment.

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. You can easily opt out of an event at any time, for any reason. Your participation is voluntary and you will retain control of your thermostat.

Yes. At any time during an event, you can opt out from your thermostat, mobile device or web app.

For the majority of devices, when you opt out of the precool, you are also opting out of the temperature adjustment. If you own an ecobee device, you may also need to opt out of the temperature adjustment.

Send an email to centerpoint-IN@energyhub.com, requesting to end your participation in the Smart Cycle program. Unenrolling from the program will end your participation for all of your enrolled thermostats. Once you unenroll in the program, you will not receive the annual participation incentive.

Please email centerpoint-IN@energyhub.com.