Connexus PowerNap® Air Conditioning FAQ

• Connexus PowerNap Air Conditioning program is a voluntary program for Connexus residential electric customers who have eligible smart thermostats connected to their central air conditioning.

• When summer temperatures climb, demand for electricity increases and can cause strain on the grid. The PowerNap Air Conditioning program is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.

• Participants agree to brief adjustments of 4 degrees or less to their thermostats during peak electric demand periods from June 1 through August 31. Adjustments to your thermostat typically last no more than four hours and will not occur on weekends or holidays, except in the event of a system emergency.

• Participants will receive a one-time $25 bill credit per thermostat after successfully enrolling in the program. In addition, participants will receive a $30 bill credit each year they are enrolled in the program.

To be eligible to enroll, you must:

• Be a Connexus Energy residential electric customer and the electric service is in your name.

• Use an eligible internet-connected smart thermostat for cooling.

• Allow Connexus Energy to make brief, small thermostat adjustments on days of high energy demand.

You will receive a one-time $25 bill credit per thermostat after successfully enrolling in the program.

You will receive your $25 bill credit within 60 days of being accepted into the program.

You will receive one $30 bill credit at the end of the summer season for each year that you are enrolled in the program.

You can find the program terms and conditions for all thermostat providers below:

Confirm your eligibility for the program by answering these three questions:

1. Are you a Connexus Energy residential electric customer?

2. Do you use an eligible, internet-connected thermostat to control your central air conditioning?

3. Will you allow the program to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?

If you answered yes to these three questions, please choose whether you have a thermostat to enroll in the Connexus Energy program or if you would like to purchase a new, qualifying thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the program.

Once your eligibility is confirmed by Connexus Energy, you will be enrolled in the program. You will receive notification of your enrollment status via email using the address provided in your account registration.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.

• The event will typically last less than four hours on non-holiday weekday afternoons. Once the event is over, your thermostat will return to its normal setting.

Only on event days, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Send an email to connexus@energyhub.com, requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.

Please email connexus@energyhub.com.