Duke Energy Power Manager FAQ

• Power Manager is a voluntary option for Duke Energy residential electric customers who have eligible smart thermostats connected to their central air conditioning and electric heating.

• In extreme temperatures - high or low - electricity demand increases and can cause strain on the grid. Duke Energy’s Power Manager smart thermostat option is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.

• Participants agree to brief adjustments to their thermostat during peak electric demand periods. Adjustments to your thermostat are infrequent and typically last no more than four hours and will not occur holidays, except in the event of a system emergency.

• Summer events may occur from May 1 through September 30 during the hours of 6 a.m. to 10 p.m.

• Winter events may occur from December 1 through March 31 during the hours of 6 a.m. to 10 p.m.

• Pre-cooling and pre-heating can start before the dispatch window time of 6 a.m.

• Participants will receive a one-time bill credit (limit one per household) after successfully enrolling in the option. In addition, participants will receive a bill credit each year following the anniversary of their enrollment in the option.

To be eligible to enroll, you must:

• Be a Duke Energy residential electric customer in North Carolina or South Carolina, and the electric service is in your name

• Use an eligible internet-connected smart thermostat for cooling and electric heating.

• Allow Duke Energy to make brief, small thermostat adjustments on days of high energy demand

You will receive a one-time $75 bill credit after successfully enrolling in the option.

You will receive your enrollment bill credit within 2 billing cycles of being accepted into the Power Manager smart thermostat option.

You will receive one $25 bill credit per household following the anniversary of your enrollment for each year that you are enrolled in the option.

You can find the program terms and conditions for all thermostat providers below:

• Confirm your eligibility for the Power Manager smart thermostat, option by answering these three questions:

  1. Are you a Duke Energy residential electric customer?

  2. Do you use an eligible, internet-connected thermostat to control your central air conditioning and electric heating?

  3. Will you allow the Power Manager option to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?

• If you answered yes to these three questions, please choose whether you have a thermostat to enroll in Duke Energy’s Power Manager option.

  1. If you have an existing thermostat, please select your thermostat from the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

  2. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once installed and activated, come back to enroll your new thermostat in the Power Manager option.

• Once your eligibility is confirmed by Duke Energy, you will be enrolled in the option. You will receive a notification on your enrollment status via email using the address provided in your account registration.

The ecobee thermostat can only be enrolled in this program through the ecobee app. Follow this step-by-step guide to enroll your ecobee thermostat.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.

• The event will typically last less than four hours on non-holiday weekdays or weekends. Once the event is over, your thermostat will return to its normal setting.

• You can opt out of an event from your mobile device, web browser, or thermostat.

Only on event days, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Send an email to support@powermanagertstat.com, requesting to end your participation in the Power Manager smart thermostat. Once you have been taken off, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.

Please email support@powermanagertstat.com.