LG&E and KU FAQ

• LG&E and KU’s program is a voluntary program for qualifying LG&E and KU residential electric and small business customers who have eligible smart thermostats connected to their central air conditioning.

• As one example, when summer temperatures climb, demand for electricity increases and can cause strain on the grid. LG&E and KU’s Bring Your Own Thermostat program is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.

• Participants agree to brief adjustments of 4 degrees or less to their thermostats during times of extreme temperatures and similar critical need. Adjustments to your thermostat typically last no more than four hours.

• Participants will receive a $50 incentive after successfully enrolling in the program. In addition, participants will receive a $5 incentive at the end of each program season for every thermostat adjustment event each device participates* in. *Participation in an event is defined as the thermostat being controlled for at least 70% of the event minutes.

• Heating season is November through March. Cooling season is April through October.

To be eligible to enroll, you must:

• Be an LG&E and KU residential or qualifying small business electric customer and the either have electric service in your name or associated with the electric utility account.

• Use an eligible internet-connected smart thermostat

• Allow LG&E and KU to make brief, small thermostat adjustments on days of high energy demand

• Not be enrolled in the LG&E and KU Residential and Small Business Demand Conservation program, also known as DLC.

  • The Demand Conservation and Bring Your Own Thermostat programs both interact with your heating and cooling system so you can only be enrolled in one at a time.

  • If you are enrolled in Demand Conservation and wish to switch to the Bring Your Own Thermostat program, you’ll first need to unenroll from Demand Conservation. You can do that by 1) logging into MyAccount, selecting Demand Conservation with the Programs and Tools box, and submitting the unenrollment request, or 2) contacting LG&E at 502-589-1444 or KU at 800-981-0600 and using fast path 1-2-4-5. Please allow 10 business days before re-enrolling in BYOT.

You will receive a $50 incentive after successfully enrolling in the program. You can enroll more than one thermostat; however, you will only receive one $50 enrollment incentive in total. Customers that enroll in the program will have an opportunity to select their incentive payment method in the LG&E and KU Rebate Center. You will be able to choose from an electronic check that will be sent to your email address, or physical check mailed to your home.

Your enrollment incentive will be added to your incentive balance within a few days after acceptance in the program. You can request your incentive balance be paid to you at any time. Otherwise, you will be paid out your incentive balance each time it reaches $100. Please allow 1 week to receive your incentive if you selected PayPal, Venmo, or e-check, and 2 weeks if you selected physical check.

• You will receive $5 for every thermostat adjustment event you participate in. Participation in an event is defined as the thermostat being controlled for at least 70% of the event minutes.

• The incentive you earn for participating in events will be added to your incentive balance after each event season ends. You can request your incentive balance be paid to you at any time. Otherwise, you will be paid out your incentive balance each time it reaches $100.

ENERGY STAR certified smart thermostats are compatible with most heating and cooling systems. You may follow the steps outlined by ENERGY STAR at How to Choose a Smart Thermostat | ENERGY STAR to check or review the thermostat manufacturer’s website regarding details on system compatibility.

Below is the current list of qualifying thermostats.

You can find the program terms and conditions for all thermostat providers below:

• If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the program.

• Once your eligibility is confirmed by LG&E and KU, you will be enrolled in the program. You will receive notification on your enrollment status via email using the address provided in your account registration.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted by up to 4 degrees from the current temperature setting.

• The event will last no more than 4 hours, between 6 a.m. and 10 p.m.

• The may be up to 25 events or 100 event hours per year

• Prior to an event, your thermostat may be adjusted slightly to pre-cool or pre-heat your home so that you remain comfortable while the event is taking place. Pre-cooling or pre-heating may not always occur if an urgent event is called.

Only on event days, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary and you will retain control of your thermostat. You can easily opt out of an event for any reason. Opting out of more than 30% of an event will make you ineligible for the $5 event incentive.

Yes. During an event, you can opt out from your thermostat, mobile device or web app. Opting out of more than 30% of an event will make you ineligible for the $5 event incentive.

Send an email to EECustomerSupport@lge-ku.com requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the participation incentive.

Please email EECustomerSupport@lge-ku.com