MGE Connect FAQ

What is MGE Connect®?
  • MGE Connect is an optional program for residential electric customers and business customers on a CG-5 rate who have eligible smart thermostats connected to their air conditioning.

  • When summer temperatures climb, demand for electricity increases. MGE Connect is designed to help reduce high electricity—or peak—demand. Reducing peak demand can help control costs for all customers long term.

  • Participants agree to brief, limited adjustments of their thermostats during peak electric demand periods typically from June 1 through September 30. Enrolled customers can anticipate at least one adjustment and a maximum of 20 adjustments per summer. Peak demand periods for adjustments typically occur on especially hot or humid days. Adjustments will not occur on weekends or holidays.

  • Participants will receive a one-time $25 gift card from MGE at the time of enrollment in the MGE Connect program with a qualifying thermostat. After that, participants will receive up to $25 for participating each year. Customers with multiple thermostats controlling a single air-conditioning unit are only eligible for one participation incentive.

How does MGE Connect® benefit the community?

The program:

  • Supports a reduction in our collective energy use, which helps to lower emissions. MGE is working with customers to reduce carbon emissions, targeting net-zero carbon electricity by 2050.

  • Helps MGE better understand how the use of new, smart technologies can be used to manage our community’s electric grid during periods of high electric use.

  • Helps to reduce peak demand, which puts pressure on utilities to generate, transmit and distribute the maximum amount of electricity to serve everyone who needs it.

How will I know if I’m eligible to enroll?

To be eligible to enroll, you must:

  • Be an MGE residential electric customer or MGE business customer on the CG-5 rate schedule.

  • Use an eligible internet-connected thermostat for cooling.

  • Allow MGE to make brief, small thermostat adjustments on days of high energy demand.

How do I sign up for MGE Connect?
  • Visit https://www.thermostatrewards.com/mge

  • Confirm your eligibility for MGE Connect by answering these three questions:

    1. Are you an eligible MGE customer?

    2. Do you use an eligible, internet-connected thermostat to control your central air conditioning?

    3. Will you allow MGE to make short, low-impact thermostat adjustments on high energy usage days?

If you answer yes to these three questions, please choose whether you have a thermostat to enroll in MGE Connect.

  • If you have an existing thermostat, please select your thermostat among the eligible models.

  • Click the “Enroll Now” button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

Once your eligibility is confirmed by MGE, you will be enrolled in the program. You will receive notification on your eligibility status in your account registered email.

If your application is received outside of the summer season, it will not be reviewed until the following spring, prior to the upcoming summer season.

What is my enrollment incentive?

Participants will receive a one-time $25 gift card after being accepted into the program (one gift card per customer for enrollment).

When will I receive the $50 gift card for enrolling in MGE Connect?

You will receive your $25 gift card within 60 days of being accepted into the MGE Connect® program.

How do I receive the $25 gift card annual participation incentive for subsequent years?

You will receive a $25 reward for each year that you stay enrolled in the program. Customers with multiple thermostats controlling a single air-conditioning unit are only eligible for one participation incentive.

Which thermostats qualify for the program?

Below is the current list of qualifying thermostats.

Provider

Approved Thermostats

Alarm.com

Radio Thermostat CT30, CT80, CT100; Trane ComfortLink Control; RCS Z-Wave Communicating Thermostat; GoControl Z-wave Thermostat; Alarm.com Smart Thermostat; 2GIG Z-Wave Plus™ Battery Powered Thermostat; Trane Z-Wave Thermostat; Linear Thermostat; Smart Thermostat HD (ADC T40K-HD)

ecobee

ecobee3, ecobee3 Lite, ecobee4, ecobee SmartThermostat with voice control, Smart Thermostat Enhanced, Smart Thermostat Premium

Sensi

Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat, Sensi Touch 2 Smart Thermostat

Honeywell Home

T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat

Honeywell TCC

Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat

Lux

LUX/GEO, LUX KONO

Google Nest

Google Nest Thermostat, Google Nest Learning Thermostat, Google Nest Thermostat E

Vivint

Radio Thermostat CT100 with Vivint Go!Control Panel

Where can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider

Terms and Conditions

Alarm.com

Terms & Conditions

ecobee

Terms & Conditions

Sensi

Terms & Conditions

Honeywell

Terms & Conditions

Google Nest

Terms & Conditions

Vivint

Terms & Conditions

How will I know that a temperature adjustment is in progress?

Depending on your thermostat provider, notifications may appear on the thermostat or in your web or mobile application.

How will my thermostat be adjusted?
  • At the start of an adjustment event, your thermostat will be automatically adjusted up to

    four degrees above the current temperature. Please note that some thermostats control the temperature settings, and MGE may not be able to control the setpoint during an adjustment event.

  • The adjustment will typically last no more than four hours on

    non-holiday weekdays.

  • Once the temperature adjustment is over, your thermostat will return to its normal set point and/or schedule.

  • In some cases, your thermostat may be adjusted by 3 degrees prior to an event to precondition your home. This is done to help ensure comfort during the event.

  • You can opt out of an event at any time from your mobile device, web browser or thermostat. When you opt out of the precool, you also are opting out of the temperature adjustment.

Will participating in the program compromise my comfort?

Adjustment events will only affect the temperature by a few degrees, with minimal impact on comfort. Preconditioning is done to help ensure comfort during the event period. You can easily opt out of an event at any time, for any reason. Your participation is voluntary, and you will retain control of your thermostat.

Am I allowed to opt out of thermostat adjustment events?

Yes. At any time during an event, you can opt out from your thermostat, mobile device or web app.

How do I cancel my enrollment from MGE Connect®?

Send an email to mge@energyhub.com, requesting to end your participation in MGE Connect. Cancelling your enrollment in the program will end your participation for all of your enrolled thermostats. Once you cancel your enrollment in the program, you will not receive the annual participation incentive and you may be required to wait up to 12 months to rejoin the program.

What if I have additional questions about the program?

Please email MGE@energyhub.com.