SCE FAQ

• First, confirm your eligibility for the Smart Energy Program by answering these three questions.

  1. Are you a SCE residential customer and have a smart meter?

  2. Do you use your thermostat to control your central air conditioning?

  3. Will you allow SCE to make short, low impact thermostat adjustments on high energy usage days?

• If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in the Smart Energy Program or if you would like to purchase an existing thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models.

• If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in the Smart Energy Program.

• Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll. The applicant’s name must match the name on your SCE electricity account or be an authorized party on your SCE electricity account.

• Once your eligibility is confirmed, you will be enrolled in the program. You will receive an email notification on your eligibility status.

• You must receive service under rate schedule D, D-CARE, D-FERA, TOU-D or TOU-D-T

You must not be enrolled in any of the following programs, rate plans or services to be a part of the Smart Energy Program:

• Summer Discount Plan (SDP)

• Capacity Bidding Program (CBP)

• Critical Peak Pricing (CPP)

• Demand Response programs or rates offered by Non-Utility Demand Response Service Providers

• Medical Baseline Allocation for air conditioning

• Domestic Multiple (DM)

• Domestic Multiple Service 1 (DMS-1)

• Domestic Multiple Service 2 (DMS-2)

• Domestic Multiple Service 3 (DMS-3)

By participating in the program, you are signing up for brief, limited adjustments to your home’s thermostat. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason.

You will receive your one-time rebate of $75 in the form of bill credits. Rebate is limited to one per service account. Terms and Conditions apply.

Throughout each year you participate and qualify for an incentive in the Smart Energy Program, the credits will appear on your next SCE electric bill. You can receive up to $40 in bill credits if you enroll before June 1 and stay enrolled through September 30. If you are enrolled for only part of the time during June 1 to September 30, you will have your credits pro-rated to the summer season days in which you were actively enrolled in the program, at a rate of $0.3275 per summer season day.

Below is the current list of qualifying thermostats.

You can find the program terms and conditions for all thermostat providers below:

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app. However, if you opt out of all events dispatched in a calendar year in the first hour of the event, you may be removed from the program.

For the majority of devices, when you opt out of the pre-cool, you are also opting out of the demand response event. If you own an ecobee device, you must also opt out of the demand response event.

To learn more, visit SCE’s Smart Energy Program page and the Terms and Conditions.

You can reach out to sce@energyhub.com for any additional questions.