SMECO FlexTemp FAQ

• SMECO’s FlexTemp Pilot is a voluntary program for SMECO residential members who have eligible smart thermostats connected to their central air conditioner/heat pump.

• SMECO’s FlexTemp Pilot program is designed to help reduce energy use during times of high energy demand. Reducing demand decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.

• Participants agree to brief thermostat adjustments of four degrees or less during peak electric demand periods. Adjustments to your thermostat typically occur on weekdays and last no more than two hours. (Unless there is a system emergency, peak periods do not occur on weekends or holidays.)

• Participants can receive up to $50 per household per year for participating in SMECO’s FlexTemp Pilot program.

As of December 21, 2023, the FlexTemp Pilot is closed for enrollment. The pilot was a success and will be part of the SmartTemp program that should start in 2024. No action is needed from you at this time. You’ll be notified by email when the pilot becomes a program with information about what this means for you. Please check back for more updates on the program in 2024. If you have any questions, email us at smecosmarttemp@icf.com.

You can find the program terms and conditions for all thermostat providers below:

Confirm your eligibility for the program by answering these four questions:

1. Are you a SMECO residential member?

2. Do you use an eligible, internet-connected thermostat to control your central air conditioner/heat pump? (CoolSentry thermostats are not eligible.)

3. Will you allow the program to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?

If you answered yes to these four questions, please choose whether you have a thermostat to enroll in SMECO’s program or if you would like to purchase a new, qualifying thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a model from the table here, then purchase and install it. Once you have the thermostat installed and activated, come back to the FlexTemp website to enroll your new thermostat in the program.

Once SMECO confirms your eligibility, you will be enrolled in the program. You will receive notification of your enrollment status via email using the address provided in your account registration.

Depending on your thermostat provider, notifications will appear on the thermostat, mobile device, or web application

Your thermostat will be adjusted by four degrees or less only on event days. Your participation is voluntary, and you will retain control of your thermostat. You can easily opt out of an event for any reason.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.

• While events can last for a maximum of six hours, the typical event will last four hours or less on non-holiday weekday afternoons. Once the event is over, your thermostat will return to its normal setting.

Send an email to SMECOFlexTemp@icf.com requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled.

Please email SMECOFlexTemp@icf.com.