SMECO SmartTemp FAQ

• SMECO’s SmartTemp is a voluntary program for SMECO residential members who have eligible smart thermostats connected to their central air conditioner/heat pump.

• When summer temperatures climb, demand for electricity increases and power costs more. SMECO’s SmartTemp program is designed to help reduce energy use during times of high energy demand. Reducing demand decreases the use of less efficient and more expensive power sources. That’s good for the environment, and that helps everyone save.

• Participants agree to brief thermostat adjustments of 4 degrees or less during peak electric demand periods from June through September. Adjustments to your thermostat typically occur on weekdays and last no more than four hours. (Unless there is a system emergency, peak periods do not occur on weekends or holidays.)

• If you use your smart thermostat for cooling only, you can earn up to $50 each summer, paid in $10 bill credits each month for June through October. Enroll your smart thermostat to start earning for summer only.

To be eligible to enroll, you must:

• Be a SMECO residential member with the electric service in your name

• Use an eligible internet-connected smart thermostat for cooling

• Allow SMECO to make brief, small thermostat adjustments on days of high energy demand

You can find the program terms and conditions for all thermostat providers below:

• If you have an existing thermostat, click the 'Enroll' button below your thermostat among the eligible models. This will lead you to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a model from the table, and purchase and install it. Once you have it installed and activated, come back to enroll your new thermostat in the program.

• Once SMECO confirms your eligibility, you will be enrolled in the program. You will receive notification of your enrollment status via email using the address provided in your account registration.

• If you have an ecobee thermostat, you may have enrolled directly through eco+

• If you have a Google Nest thermostat, you may have enrolled directly through Nest Rush Hour Rewards

• The Eco+ (ecobee) and Rush Hour Rewards (Nest) partner programs run by these thermostat manufacturers use proprietary names during the enrollment process on their websites and on mobile phone applications. By opting-in to these programs, you have also submitted an enrollment application for SMECO’s SmartTemp program.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.

• The typical event will last four hours or less on non-holiday weekday afternoons. Once the event is over, your thermostat will return to its normal setting.

Your thermostat will be adjusted by 4 degrees or less only on event days. Your participation is voluntary, and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Send an email to SMECOSmartTemp@icf.com requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the bill credits.

Please email SMECOSmartTemp@icf.com.

If you use your smart thermostat for cooling and electric heating, you may be eligible for SMECO Smart Temp Year Round.

If you were previously enrolled in SMECO’s FlexTemp pilot program, you can now earn up to $96 per year as part of SMECO’s SmartTemp Year Round program.

Learn more about SmartTemp Year Round.