SMECO SmartTemp FAQ

• SMECO’s SmartTemp is a voluntary program for SMECO residential members who have eligible smart thermostats connected to their central air conditioner/heat pump.

• When summer temperatures climb, demand for electricity increases and power costs more. SMECO’s SmartTemp program is designed to help reduce energy use during times of high energy demand. Reducing demand decreases the use of less efficient and more expensive power sources. That’s good for the environment, and that helps everyone save.

• Participants agree to brief thermostat adjustments of 4 degrees or less during peak electric demand periods. Adjustments to your thermostat typically occur on weekdays and last no more than four hours. (Unless there is a system emergency, peak periods do not occur on weekends or holidays.)

• Participants can receive up to $50 per household per year for participating in SMECO’s SmartTemp program.

To be eligible to enroll, you must:

• Be a SMECO residential member with the electric service in your name

• Use an eligible internet-connected smart thermostat for cooling

• Allow SMECO to make brief, small thermostat adjustments on days of high energy demand

• Not be currently participating in the CoolSentry program

You can find the program terms and conditions for all thermostat providers below:

Confirm your eligibility for the program by answering these three questions:

1. Are you a SMECO residential member?

2. Do you use an eligible, internet-connected thermostat to control your central air conditioner/heat pump? (CoolSentry thermostats are not eligible.)

3. Will you allow the program to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?

If you answered yes to these three questions, please choose whether you have a thermostat to enroll in SMECO’s program or if you would like to purchase a new, qualifying thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.

• If you don’t have an existing eligible thermostat, please choose a model from the table, and purchase and install it. Once you have it installed and activated, come back to enroll your new thermostat in the program.

Once SMECO confirms your eligibility, you will be enrolled in the program. You will receive notification of your enrollment status via email using the address provided in your account registration.

• If you have an ecobee thermostat, you may have enrolled directly through eco+

• If you have a Google Nest thermostat, you may have enrolled directly through Nest Rush Hour Rewards

• The Eco+ (ecobee) and Rush Hour Rewards (Nest) partner programs run by these thermostat manufacturers use proprietary names during the enrollment process on their websites and on mobile phone applications. By opting-in to these programs, you have also submitted an enrollment application for SMECO’s SmartTemp program.

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

• At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.

• The typical event will last four hours or less on non-holiday weekday afternoons. Once the event is over, your thermostat will return to its normal setting.

Your thermostat will be adjusted by 4 degrees or less only on event days. Your participation is voluntary, and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Google Nest or Alarm.com customers who were accepted to SmartTemp through May 31, 2023, will remain in SmartTemp. After May 31, 2023, Google Nest and Alarm.com customers are only eligible for the FlexTemp Program.

Send an email to SMECOSmartTemp@icf.com requesting to end your participation in the program. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the bill credits.

Please email SMECOSmartTemp@icf.com.