CPS FAQ

• Confirm your eligibility for the WiFi Thermostat Rewards program with these three questions:

  1. Are you a CPS Energy residential or small commercial customer?

  2. Do you use your thermostat to control your central air conditioning system?

  3. Will you allow CPS Energy to make short, low impact thermostat adjustments on high energy usage days?

• If you confirm these three questions, please choose whether you have an internet-connected thermostat to enroll in WiFi Thermostat Rewards or if you would like to purchase an existing thermostat.

• If you have an existing thermostat, please select your thermostat among the eligible models. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once you have installed and activated, come back to enroll your new thermostat in WiFi Thermostat Rewards.

• Click the Enroll Now button to go to your thermostat’s enrollment site, where you’ll follow a series of simple steps to enroll.

• Once your eligibility is confirmed by CPS Energy, you will be enrolled in the program. You will receive an email notification on your eligibility status.

Participating in the program allows CPS Energy to make brief, limited adjustments to your home’s thermostat during periods of peak electric demand. These adjustments will only affect the temperature of your home by a few degrees, with minimal impact on comfort. And you can easily opt out of an event at any time, for any reason.

To be eligible to enroll, you must meet the following qualifications:

• You are a CPS residential or small commercial customer.

• You use your thermostat to control your central air conditioning.

• You have (or will purchase) an approved internet-connected thermostat that is operating your cooling system.

You can find the program terms and conditions for all thermostat providers below:

Yes. At any time during an event, you can opt out from your thermostat, mobile device, or web app.

For the majority of devices, when you opt out of the pre-cool, you are also opting out of the demand response event. If you own an ecobee device, you must also opt out of the demand response event.

The $150 incentive bill credit offer was limited time only and ended October 31, 2019. Customers who enroll after November 1, 2019, will receive a bill credit of $85 for each of your thermostats that are accepted into the program.

You can reach out to cps@energyhub.com.