Eversource FAQ

Overview

What is Eversource ConnectedSolutions?
How will I know if I’m eligible to enroll?
How do I sign up for ConnectedSolutions?
How does ConnectedSolutions benefit the community?
How do I know if I qualify as a small business customer?

Incentives

What is my enrollment incentive?
When will I receive the Prepaid Mastercard for enrolling in ConnectedSolutions?
How do I receive the $20 annual incentive?
What incentives are available to Massachusetts and Connecticut income-eligible customers?
What incentives are available to Massachusetts and Connecticut small business customers?
How do I know if I qualified as an income-eligible customer?
If I replace my old thermostat with a new model, will I receive an additional enrollment incentive?

Eligible Thermostats

Which thermostats qualify for ConnectedSolutions?
Where can I find the Terms & Conditions for this program?

Events

How will I know that a temperature adjustment is in progress?
How will my thermostat be adjusted?
Will participating in the program compromise my comfort?
Am I allowed to opt out of thermostat adjustment events?
Does opting out of the pre-cool opt me out of the temperature adjustment?

Support

How do I unenroll from ConnectedSolutions?
What if I have additional questions about the program?

*Energy efficiency customers served by Cape Light Compact are not eligible to apply through Eversource but can apply through Cape Light Compact here.

**Customers may be eligible for Mass Save® or Energize Connecticut℠  rebates for eligible thermostats.

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