TEP Smart Rewards FAQ

PROGRAM OVERVIEW

What is the TEP Smart Rewards program?
How will I know if I’m eligible to enroll?

ELIGIBLE THERMOSTATS

Which thermostats qualify for the program?
Where can I find the Terms and Conditions for this program?

EVENTS

How will I know that a temperature adjustment is in progress?
How will my thermostat be adjusted?

ENROLLMENT

How do I sign up for TEP's Smart Rewards program?

INCENTIVES

What is my enrollment incentive?
When will I receive the $50 Prepaid Mastercard for enrolling in the program?
How do I receive the annual $40 Prepaid Mastercard participation incentive?
What if I don’t receive my incentive?
How do I redeem my Prepaid Mastercard?
What if I don’t redeem my virtual Prepaid Mastercard?
Can I use my virtual Prepaid Mastercard without adding it to a mobile wallet?
Where can I use my Prepaid Mastercard?
When does my Prepaid Mastercard expire?
What should I do if my Prepaid Mastercard expires or I have questions or a problem when redeeming the card?
How do I convert my Prepaid Mastercard to an Amazon credit?

SUPPORT

Will I stay in the program if I move and take my thermostat with me?
What if I leave my thermostat at my previous address?
How can I get more information if I have additional questions about the program?

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